Common Questions
Frequently Asked Questions
Get answers to common questions about Fed Logistics' nationwide delivery services, tracking, pricing, and support. If you don't find what you're looking for, our team is ready to help.
How does same-day delivery work?
Same-day delivery is available for urgent shipments in most urban and suburban areas. Once you create a shipment in our admin panel or contact us, we typically pick up your package within 1-2 hours and deliver it within 4-6 hours. Perfect for time-sensitive items that need to reach their destination fast.
What areas do you serve?
Fed Logistics delivers nationwide across all 50 US states. Same-day and local delivery is available in most urban and suburban areas, while our standard and express nationwide delivery reaches rural locations. No regional limitations—we're committed to serving every corner of the country.
What's the difference between local and nationwide delivery?
Local delivery covers city and regional shipments, typically arriving within 24 hours. Nationwide parcel delivery reaches all US states and usually takes 2-5 business days depending on distance. Both services include real-time tracking and proof of delivery—the main difference is scope and timeframe.
How much does delivery cost?
Pricing varies based on delivery type, distance, package size, and urgency. Same-day delivery typically starts around $100–$155 for small jobs, while hourly delivery services run approximately $140–$150 per hour plus fees. We provide transparent quotes upfront—no hidden charges. Contact us for a personalized quote for your specific shipment.
Are there hidden fees?
No. Fed Logistics is committed to transparent pricing. The quote you receive is the price you pay—no surprise charges, fuel surcharges, or hidden add-ons. We believe in honest communication, which is why we always confirm all costs before pickup.
What payment methods do you accept?
You can manage your billing method directly in your admin panel—add, update, or remove payment methods as needed. We accept standard credit cards and other secure payment options. Set up your billing once and manage multiple shipments without re-entering payment info each time.
How do I track my package?
Simply enter your tracking number on our tracking portal to see real-time updates. You'll see your package's current location, delivery status, estimated arrival time, and proof of delivery once completed. Tracking is available 24/7 from any device—web or mobile.
How often are tracking updates sent?
Tracking updates happen in real-time at each stage: when your package is picked up, scanned, in transit, out for delivery, and upon final delivery. You'll also receive email and SMS notifications so you don't have to constantly check the portal. Full transparency from start to finish.
What if my package is late?
Fed Logistics prioritizes on-time delivery. If your package is delayed, we proactively communicate the reason and provide a revised delivery estimate. You can also contact our support team via phone, WhatsApp, or Telegram for immediate assistance and updates.
What if my package is damaged?
All shipments are handled with care, and proof of delivery includes a photo confirmation. If damage occurs, report it immediately through your admin panel or contact us directly. We offer package insurance and damage protection options to safeguard your shipments.
Do you offer insurance or damage protection?
Yes. Package insurance and damage protection are available for all shipment types. During shipment creation, you can add coverage based on your package's value. This gives you peace of mind knowing your items are protected throughout transit.
How do I create a shipment in the admin panel?
Log into your Fed Logistics admin panel, click "Create Shipment," enter delivery address, package details, and billing info, then submit. You'll receive a confirmation email with your tracking number. It's fast, intuitive, and takes just a few minutes to get your package on its way.
Can I change my delivery address after creating a shipment?
Yes, you can update your delivery address in the admin panel before pickup. After pickup has occurred, contact our support team immediately via phone, WhatsApp, or Telegram to request a change. We'll do our best to accommodate modifications, depending on the shipment's current status.
How do I manage my contact information and reviews?
Your admin panel lets you update delivery addresses, contact details, and manage customer reviews. You can view feedback, respond to reviews, or remove them as needed. This gives you full control over your account and how your business is represented.
How do I contact customer support?
Reach us via phone, WhatsApp, or Telegram—whatever works best for you. Support is available to answer questions about shipments, billing, tracking, and account management. You can also access help directly from your admin panel.
What are your support hours?
Our team is ready to assist you via phone, WhatsApp, and Telegram. Contact us with your questions or concerns, and we'll respond promptly. For urgent shipment issues, reach out directly and we'll prioritize your request.
Can't Find Your Answer?
We're here to help with any questions about Fed Logistics services, tracking, billing, or your account. Reach out directly and we'll get you sorted fast.
Call Us
Speak directly with our support team by phone for urgent questions or shipment inquiries.
Message us on WhatsApp for quick responses and to discuss your delivery needs in real time.
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Always Available
Our team is ready to assist with tracking updates, account changes, billing questions, and more.